Shipping Policy
Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 3:00 PM EST or on weekends will be processed the following business day. You will receive a confirmation email once your order is processed and shipped.
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days (USA only)
- Expedited Shipping: 2-3 business days (USA only)
- International Shipping: Delivery time varies by country (typically 7-14 business days)
Please note that delivery times are estimates and can vary depending on the destination, weather conditions, and other factors beyond our control.
Shipping Costs
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Domestic Orders (USA):
- Standard Shipping: Free on orders over $500.
- Expedited Shipping: A flat fee of $15.00.
-
International Orders:
- Shipping fees for international orders are calculated at checkout based on the weight of the order and destination.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your package on the carrier’s website.
International Shipping
For international shipments, please be aware that:
- Customs duties, taxes, and fees may apply upon arrival in your country. These charges are the responsibility of the customer.
- We are not responsible for any delays due to customs processing.
Shipping Restrictions
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or specific remote areas. If your shipping address falls into one of these categories, please contact us to arrange an alternative solution.
Missing or Damaged Packages
If your package is lost, stolen, or damaged during transit, please contact us within 7 days of receiving your order. We will assist you in filing a claim with the carrier, and if applicable, we will provide a replacement or issue a refund.
Address Accuracy
Please ensure that all shipping information is accurate at checkout. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If you notice an error in your shipping information, contact us immediately to update your order.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy.
If you have any questions or concerns about your shipping experience, feel free to contact our customer service team at [email address] or [phone number].